Refund policy

Returns, Refunds & Cancellation Policy

Last updated: 20 August 2026

At my-great-stuff.com, we want you to be happy with your purchase. This policy explains how cancellations, returns, replacements and refunds are handled.

Some products sold through my-great-stuff.com are fulfilled and shipped directly by third-party suppliers and fulfilment partners. Because of this, the address from which your parcel was shipped may not be the correct address for returns.

Please contact us before returning any product. Never return an item to the address printed on the parcel unless we specifically instruct you to do so.

Nothing in this policy limits any statutory consumer rights that apply to you.


  1. Contacting Us About Returns or Cancellations

To request a cancellation, return, refund or replacement, contact:

Website: my-great-stuff.com
Email: brunyeed@yahoo.co.uk
Business name: my-great-stuff
Business address: 100 Howeth Road, Bournemouth BH10 5ED, U.K.

Please include:

  • Your name
  • Order number
  • Product concerned
  • Reason for request
  • Photos or video evidence (if applicable)

We will provide return instructions and the correct authorised return address where required.


  1. Order Cancellation (Before Dispatch)

Orders may be automatically forwarded to suppliers shortly after purchase.

If your order has not yet been processed or shipped, we will normally cancel it and issue a full refund. 

If the order has already been processed or dispatched, cancellation may no longer be possible. In this case, you may need to receive the item and then request a return.


  1. Returns, Refunds & Return Shipping (All Customers)

These rules apply to all UK, EU and international customers unless local law provides stronger rights.

Change-of-Mind Returns:

  • Items may be returned within the applicable cooling-off or withdrawal period (or 14 days for international voluntary returns unless otherwise stated)
  • Items must be unused, undamaged, and in resalable condition where reasonably possible
  • Customers are responsible for return shipping costs unless the item is faulty, incorrect, or not as described

Refunds:
Where a return is accepted, we will refund:

  • The price paid for the goods
  • The cost of the least expensive standard delivery option (where required by law)

We do not refund:

  • Express, premium, or upgraded delivery costs (unless required by law)
  • Return shipping costs for change-of-mind returns

Refunds are issued to the original payment method and may take time depending on your payment provider.

Deductions:
A deduction may be made if the item has been handled beyond what is necessary to inspect it, where permitted by law.


  1. Faulty, Damaged or Incorrect Items

If your item is:

  • Damaged
  • Defective
  • Incorrect
  • Unsafe
  • Missing parts
  • Not as described

please contact us as soon as possible at brunyeed@yahoo.co.uk.

We may request photos or video evidence.

Depending on the issue, we may offer:

  • Replacement
  • Repair
  • Partial refund
  • Full refund
  • Other appropriate remedy

In many cases, we may not require the item to be returned.

Where the issue is our responsibility, you will not be required to pay return shipping costs where the law requires us to cover them.


  1. UK Customers (Statutory Rights)

UK customers have a legal right to cancel online purchases within 14 days of receiving goods, followed by a further 14 days to return them.

When exercising this right:

  • No reason is required
  • We refund the product price and standard delivery cost
  • Customers are normally responsible for return shipping costs unless the item is faulty or misdescribed

Your rights regarding faulty or misdescribed goods remain unaffected.


  1. EU Customers (Right of Withdrawal)

EU customers have a statutory 14-day right of withdrawal starting from delivery.

When exercising this right:

  • You may cancel without reason
  • You must return goods within the legal timeframe
  • You are normally responsible for return shipping costs if informed in advance

We refund:

  • Product price
  • Standard delivery cost (least expensive option)

Local laws may provide stronger rights, which will apply.


  1. International Customers (USA, Canada & Others)

Outside the UK/EU, my-great-stuff.com offers a voluntary 14-day return window unless otherwise stated.

Conditions:

  • Items must be unused and resalable
  • Customers pay return shipping costs
  • Refunds apply only to returned goods

This does not affect any mandatory rights under local law.


  1. Dropshipping & Return Locations

Because my-great-stuff.com uses multiple suppliers:

  • Items may ship from different countries
  • Orders may arrive in separate parcels
  • Return addresses may vary per product
  • The parcel return address may not accept returns

You must contact us before returning anything.

We will provide the correct return address and instructions.

We cannot guarantee refunds for items sent to unauthorised return locations.


  1. Delivery Damage Reporting

Please report visible delivery damage within 48 hours where possible.

This helps us resolve supplier or carrier claims.

This does not limit your statutory rights.


  1. Non-Returnable Items (Change-of-Mind)

Some items may not be eligible for change-of-mind returns, including:

  • Personalised or custom products
  • Perishable goods
  • Hygiene-sealed items once opened
  • Items used beyond reasonable inspection
  • Items damaged through misuse

Statutory rights for faulty goods still apply.


  1. Pet Products & Hygiene

Some pet products may be subject to hygiene restrictions.

Opened hygiene-sealed items or heavily used products may not be eligible for change-of-mind returns where legally permitted.

Faulty or unsafe items remain fully covered.


  1. Sale Items

Sale and discounted items sold via my-great-stuff.com have the same statutory rights as full-price items.


  1. Exchanges

We may not always be able to offer direct exchanges due to multiple suppliers.

Where this is not possible, we may refund the original item and ask you to place a new order.


  1. Refused or Unclaimed Deliveries

We may deduct reasonable costs if:

  • The address is incorrect
  • Delivery is refused without valid reason
  • The parcel is unclaimed
  • Delivery fails due to customer error

This does not apply where we are at fault.


  1. Customs and Import Charges

International orders from my-great-stuff.com may be subject to customs duties or import taxes.

These are the customer’s responsibility.

We cannot guarantee refunds of customs fees on returned items.


  1. UK/EU Cancellation Form

To cancel your order, please contact us or use the following form:

To: my-great-stuff.com
Email: brunyeed@yahoo.co.uk

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

Product(s):
Order number:
Ordered on:
Received on:
Name:
Address:
Date:


  1. Your Statutory Rights

Nothing in this policy affects your legal rights.

Where applicable law provides greater protection, those rights take priority.