Shipping policy

Shipping & Delivery Policy

Last updated: 20 August 2026

Thank you for shopping with my-great-stuff.com.

This Shipping & Delivery Policy explains how we process, ship and deliver orders placed through our website.

Some products sold by my-great-stuff.com are fulfilled and shipped directly by third-party suppliers and fulfilment partners (dropshipping). Because of this, products may be dispatched from different warehouses and countries.


1. Contact Information

If you have any questions about your delivery, please contact:

Website: my-great-stuff.com
Business name: my-great-stuff
Email: brunyeed@yahoo.co.uk
WhatsApp: 00447973426292
Business address: 100 Howeth Road, Bournemouth BH10 5ED, United Kingdom

Please include your order number when contacting us.


2. Where We Deliver

We may deliver to:

  • United Kingdom
  • European Union
  • United States
  • Canada
  • Other international destinations shown at checkout

Availability depends on the product and supplier. If we cannot deliver to your location after purchase, we will notify you and refund the affected item.


3. Order Processing

Orders are typically processed within 1–5 business days, although some items may take longer depending on the supplier.

Processing time is separate from delivery time. Orders placed on weekends or public holidays are processed the next business day.


4. Estimated Delivery Times

Delivery times vary depending on destination and supplier:

  • UK: 5–15 business days after dispatch
  • EU: 7–20 business days after dispatch
  • USA: 7–20 business days after dispatch
  • Canada: 7–25 business days after dispatch
  • Other regions: 10–30 business days after dispatch

These are estimates only and not guaranteed delivery dates unless explicitly stated on the product page or at checkout.


5. Split Shipments

If you order multiple items, they may arrive separately because they are fulfilled by different suppliers.

This may result in:

  • Multiple parcels
  • Different dispatch dates
  • Different carriers
  • Deliveries arriving on different days
  • Shipments from different countries

No extra shipping charges will apply unless clearly stated at checkout.


6. Shipping Costs

Shipping costs (if applicable) are shown at checkout before payment.

Some products may include free shipping. We do not add hidden shipping charges after purchase.


7. Tracking

Where available, tracking details are provided after dispatch. Tracking updates may take time to appear once the parcel leaves the supplier.

If you have not received tracking information or need help, contact:
brunyeed@yahoo.co.uk (include your order number).


8. International Fulfilment

Orders may be shipped from the UK, EU, USA, Asia, or other international fulfilment locations depending on supplier availability. We do not guarantee domestic shipping for all products.


9. Customs and Import Charges

International orders may be subject to customs duties, taxes, or import fees depending on your country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout. Customs processing may also affect delivery times.


10. Delivery Delays and Statutory Rights (UK & EU)

Delays may occur due to factors such as customs processing, carrier disruption, weather, supplier delays, or incorrect address details.

We will take reasonable steps to assist where delays occur.

Nothing in this policy affects your statutory rights:

  • UK customers: Goods must be delivered without undue delay and generally within 30 days unless otherwise agreed. You may be entitled to cancel or seek remedies if delivery is late.
  • EU customers: Similar statutory protections apply, including the right to delivery without undue delay (normally within 30 days unless agreed otherwise) and remedies for late or failed delivery under applicable law.

Where legal rights apply, they take priority over this policy.


11. Incorrect Address

You are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately. We will try to correct it before dispatch, but changes may not be possible once processing has begun.

If a parcel is returned due to an incorrect address, additional delivery costs may apply where permitted by law.


12. Failed Delivery and Unclaimed Parcels

If delivery fails, carriers may attempt redelivery, leave the parcel in a safe place, or send it to a collection point.

Customers are responsible for following carrier instructions. If a parcel is returned due to non-collection or repeated failed delivery caused by the customer, additional shipping costs may apply where legally permitted.


13. Lost Parcels

If tracking suggests a parcel is lost, contact us immediately. We will investigate with the supplier or carrier and provide a remedy where we are responsible under applicable law.


14. Delivered but Not Received

If tracking shows “delivered” but you have not received your parcel:

  • Check safe places and neighbours
  • Check delivery notes or photos
  • Confirm with household members

If still missing, contact us for investigation.


15. Damaged Parcels

If your order arrives damaged, please take photos of the packaging and product and contact us as soon as possible (ideally within 48 hours). This does not affect your legal rights.


16. Cancellation and Dispatch

Orders may be processed quickly and cannot always be cancelled once fulfilment has started.

If already dispatched, you may need to receive the item before returning it. UK and EU customers retain their statutory cancellation rights. See our Returns Policy for details.


17. Returns Address

Do not return items to the sender address on the parcel unless instructed.

We will provide the correct return address where required. Our business address is not always the return location for all suppliers.


18. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on my-great-stuff.com. Updates will not affect existing legal rights.


19. Contact Us

my-great-stuff
100 Howeth Road
Bournemouth BH10 5ED
United Kingdom

Email: brunyeed@yahoo.co.uk
WhatsApp: 00447973426292
Website: my-great-stuff.com

Please include your order number for faster support.


20. Statutory Rights

Nothing in this policy limits or excludes your legal rights. Where applicable consumer law provides greater protection, those rights will apply.